Refund Policy

At Lux Roast, we are committed to delivering the highest quality premium coffee and ensuring your satisfaction with every purchase. If you are not completely happy with your purchase, we're here to help. Please review our returns policy below:

1. Returns and Refunds:

• We accept returns within 30 days from the date of delivery for unopened and unused coffee products.
• To initiate a return, please contact our customer support team at support@luxroast.com.
• Returns must be in the original packaging, including any accessories, labels, or seals.
• Shipping costs for returns are the responsibility of the customer, except in cases of damaged or incorrect items.

2. Damaged or Incorrect Items:

• If you receive a damaged or incorrect item, please contact us within 7 days of delivery.
• Provide detailed information about the issue and include photos, if possible, to expedite the resolution process.
• We will arrange for a replacement or refund as appropriate, and we will cover return shipping costs.

3. Refund Process:

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, refunds will be processed within 5-7 business days to the original payment method.
• The timing of the refund may vary based on your financial institution.

4. Exchanges:

• We do not offer direct exchanges. If you would like to replace an item, please initiate a return following the instructions above, and then place a new order for the desired item.

5. Subscription Orders:

• For subscription orders, you can cancel or modify your subscription at any time by logging into your account.
• If you encounter any issues with your subscription, please contact our customer support team at support@luxroast.com for assistance.

6. Contact Us:

• If you have any questions or need further assistance with your return, please reach out to our customer support team at support@luxroast.com. We're here to help!

7. Policy Changes:

• Lux Roast reserves the right to modify or update this returns policy at any time. Any changes will be reflected on this page, and the date of the last update will be indicated above.

We appreciate your trust in Lux Roast premium coffee. Your satisfaction is our top priority, and we are dedicated to providing you with the finest coffee experience.

Thank you for choosing Lux Roast!